Sign in Subscribe
3 min read engineering-leadership

Toil Is Not a Ticket Problem. It Is a Time Problem.

In high-skill teams, such as platform, infrastructure, or developer experience, the true burden is not the number of tickets completed. It lies in the time consumed by repetitive, interrupt-driven, and manual work
Toil Is Not a Ticket Problem. It Is a Time Problem.

This post is for subscribers only


Published by:

Marc-Daniel Ortega

You might also like...

23
Jun
Economic Leverage, Not ROI, Should Be Your Platform’s Scoreboard

Economic Leverage, Not ROI, Should Be Your Platform’s Scoreboard

Many platform teams believe they are delivering value because their tools make development faster. But faster is not always better. In fact, when direction is lacking, speed amplifies failure. This article proposes a shift from tracking ROI to measuring economic leverage.
2 min read
23
Jun
When the Game Becomes the Product: Startups, Signal, and the Goodhart Trap

When the Game Becomes the Product: Startups, Signal, and the Goodhart Trap

2 min read
19
Jun
Stop Complaining About AI: Focus on What Matters

Stop Complaining About AI: Focus on What Matters

Ah, the Godwin point of IT: 'Did you write this yourself, or did ChatGPT help?'
3 min read
10
Jun
[Book][3.1]Why Technology and Business Goals Must Converge for True Success

[Book][3.1]Why Technology and Business Goals Must Converge for True Success

4 min read
10
Jun
Work Ethic Requires Pairs: Why Values Must Reinforce Each Other

Work Ethic Requires Pairs: Why Values Must Reinforce Each Other

2 min read